← All policies

Platform Terms

Terms of Service

The core platform contract covering account duties, marketplace boundaries, rider relationships, enforcement powers, liability allocation and dispute handling.

All marketplace participantsLast updated April 28, 2026

1. Acceptance, Eligibility and Account Duties

  • •By accessing or using any Aikya Mart application (including the customer app, vendor app, rider app, sales app, or website), you agree to these Terms and all applicable policies published by Aikya Mart.
  • •You must be legally competent to enter into binding obligations under applicable law; if acting for a business entity, you represent authority to bind that entity.
  • •Users, vendors, riders and staff must provide accurate information, maintain credential confidentiality, and remain responsible for all activity under their accounts.
  • •If you do not agree to these Terms, you must stop using the platform.
  • •Users and vendors must comply with applicable Indian law, including consumer, tax, data protection and information technology laws as relevant to their activity.
  • •Any use of the platform after policy updates constitutes acceptance of the revised terms to the extent permitted by law.

2. Platform Role and Transaction Boundaries

  • •Aikya Mart provides software tools and marketplace infrastructure connecting customers and vendors; Aikya Mart is not the seller of listed goods/services and is generally not a contracting party to each sale.
  • •Vendors are the merchant/seller of record for their listings and are solely responsible for listing quality, product legality, pricing, taxes, legal disclosures, stock, order acceptance, packing, dispatch, delivery, cancellation, returns and refunds.
  • •Aikya Mart does not manufacture, warehouse, inspect, own inventory, guarantee delivery performance, or provide warranties for vendor products/services.
  • •Where online payment options are made available, Aikya Mart may facilitate technical payment routing through authorized partners, but transaction obligations between buyer and seller remain primarily with the vendor subject to law.
  • •Delivery riders using the AM Rider application act as independent service providers or vendor-engaged contractors. Aikya Mart provides the technology platform for delivery coordination but does not act as employer or principal for delivery riders unless explicitly stated.
  • •Nothing in these Terms creates an agency, partnership, joint venture or fiduciary relationship between Aikya Mart and vendors or riders for customer transactions.

3. Vendor and User Compliance Obligations

  • •Vendors must ensure listing accuracy, lawful product/service sale, fair pricing disclosures and compliance with tax, consumer and local regulatory requirements.
  • •Users, vendors and riders must not post false information, manipulate reviews, impersonate others, or misuse platform communications.
  • •Vendors are responsible for compliance with applicable consumer law disclosures, including obligations under Indian consumer/e-commerce laws where applicable.
  • •Vendors must not list or transact in prohibited or restricted goods/services without all required approvals, licences and statutory disclosures.
  • •Any off-platform arrangements remain at the sole risk and responsibility of the participating parties.

4. Prohibited Conduct and Enforcement

  • •Fraud, impersonation, unlawful content, abusive behavior, unauthorized access, scraping and policy evasion are prohibited across all applications.
  • •Users, vendors and riders must not use the platform for illegal goods/services, deceptive claims, or prohibited transactions under app distribution rules, payment-network rules and applicable Indian law.
  • •Aikya Mart may remove content, hide listings, restrict features, suspend or terminate accounts, or block access where policy, legal, payment, trust or safety risk is identified.
  • •In urgent risk scenarios, these actions may be taken without prior notice; where feasible, a post-action notice may be provided through app, email, or support channels.
  • •Aikya Mart may preserve records and share required information with payment partners, regulators, or law-enforcement authorities as permitted or required by law.
  • •Serious violations may be referred to law enforcement or competent authorities.

5. Disclaimer, Limitation of Liability and Indemnity

  • •Aikya Mart is not responsible for vendor inventory accuracy, product quality, fulfillment timelines or payment defaults between customer and vendor.
  • •Aikya Mart is not liable for bodily injury, loss, damage, non-delivery, counterfeit, statutory non-compliance or contractual breaches caused by vendor conduct, rider conduct or third-party logistics unless required by mandatory law.
  • •Users must attempt issue resolution with the vendor first and may escalate through Aikya Mart grievance channels where needed.
  • •To the maximum extent permitted by law, platform services are provided on an 'as is' and 'as available' basis without warranties of uninterrupted or error-free operation.
  • •To the extent permitted by law, parties using the platform agree to indemnify Aikya Mart for losses arising from their unlawful acts, policy breaches, or third-party rights violations.
  • •Liability is limited to the maximum extent permitted by applicable law; nothing limits rights that cannot legally be excluded.
  • •Nothing in these Terms excludes liability where exclusion is prohibited by mandatory law.

6. Governing Law, Jurisdiction and Statutory Rights

  • •These Terms are governed by applicable laws of India unless otherwise required by mandatory local law.
  • •Before formal proceedings, parties should attempt good-faith resolution through Aikya Mart support and grievance channels.
  • •Subject to mandatory consumer-law protections, disputes shall be subject to the courts having jurisdiction over the registered office location of Aikya Tech and Talent Solutions.
  • •Nothing in these Terms limits statutory rights available to consumers under mandatory provisions of applicable law.