Governance hub
Aikya Mart Policies
Legal, commercial, and operational standards protecting the Aikya Mart ecosystem. Designed for clarity, trust, and shared accountability between platform and vendors.
Privacy Policy
How Aikya Mart collects, processes, shares and secures data across all applications — with app-specific permission disclosures for customer, vendor, rider and sales apps.
Terms of Service
Core platform terms covering account duties, marketplace boundaries, rider relationships, enforcement powers, liability allocation and dispute handling.
Shipping and Delivery Policy
Defines vendor-owned delivery obligations, rider coordination, real-time tracking, and escalation routes for delivery disputes.
Return and Replacement Policy
Sets the return rulebook, evidence expectations, and platform review role for clear policy violations.
Refund and Cancellation Policy
Clarifies cancellation windows, vendor-led refunds, payment boundaries, and escalation mechanics under law.
Cookie and Tracking Technology Policy
Explains how cookies, Firebase Analytics and advertising attribution technologies are used across web and mobile applications.
Vendor Terms and Conditions
Defines legal, listing, prohibited-products, fulfillment, and customer-service obligations vendors must satisfy to sell on Aikya Mart.
Rider Terms and Conditions
Defines eligibility, service standards, location tracking, data processing and enforcement rules for delivery riders using the AM Rider application.
Acceptable Use Policy
Lists prohibited behavior and prohibited listings across all apps, including India-law restricted categories and enforcement actions.
Grievance Redressal Policy
Explains how complaints including rider misconduct are raised, reviewed, escalated, and resolved through Aikya Mart compliance channels.
Internal Tools Policy
Governs the use of the AM Sales internal application, including location tracking, data collection and employee obligations for field operations.