1. Eligibility, Business Identity and Legal Compliance
- Vendors must provide valid and verifiable business identity, contact information and any compliance documents requested during onboarding, periodic audit or investigation.
- Vendors represent that they have lawful authority to sell listed products/services and that all licenses/registrations required by law are valid and maintained.
- Vendors are solely responsible for lawful listings, truthful claims, pricing transparency, inventory accuracy, tax obligations and regulatory compliance.
2. Order, Payment and Fulfillment Obligations
- Vendors must honor accepted orders, maintain service quality and provide timely customer communication for pre-sale and post-sale matters.
- Vendors are fully responsible for payment collection, delivery/fulfillment, cancellations, returns and refunds under vendor policy and applicable law.
- Aikya Mart does not act as merchant of record, payment handler, escrow intermediary or fulfillment carrier for vendor sales.
- Any loss arising from vendor non-fulfillment, delayed fulfillment, defective goods or refund default remains vendor responsibility subject to applicable law.
3. Data, Content and Customer Handling Standards
- Vendors must process customer data only for legitimate transaction purposes and must not misuse, resell or unlawfully disclose customer information.
- Vendors must not upload prohibited, infringing, deceptive or unlawful content and must promptly correct inaccurate listings.
- Vendors must maintain courteous and non-abusive communication standards in all customer interactions.
4. Audit Rights, Enforcement and Indemnity
- Aikya Mart may request records, response timelines and corrective action plans where complaints, compliance risks or policy violations are identified.
- Repeated complaints, deceptive conduct, unlawful listings, refund defaults or policy evasion may result in warning, listing removal, suspension or account termination.
- Vendors agree to indemnify Aikya Mart against claims, penalties, losses or expenses arising from vendor misconduct, legal non-compliance or third-party rights violations.