Vendor Governance

Vendor Terms and Conditions

Defines commercial, legal, product-compliance, fulfillment, and customer-handling obligations required to sell through Aikya Mart.

Current and prospective vendorsLast updated May 8, 2026

1. Eligibility, Business Identity and Legal Compliance

•Vendors must provide valid and verifiable business identity, contact information and any compliance documents requested during onboarding, periodic audit or investigation.
•Vendors represent that they have lawful authority to sell listed products/services and that all licenses/registrations required by law are valid and maintained.
•Vendors are solely responsible for lawful listings, truthful claims, pricing transparency, inventory accuracy, tax obligations and regulatory compliance.
•Vendors must maintain updated licence and registration records and provide them to Aikya Mart on request for compliance review.

•Vendors must not list, sell, distribute or promote any product or service prohibited by applicable Indian law, state law, regulatory direction, or court order.
•Prohibited categories include narcotic drugs and psychotropic substances without lawful authorization (including under the Narcotic Drugs and Psychotropic Substances Act, 1985), illegal intoxicants, and any contraband substances.
•Prohibited categories include firearms, ammunition, weapon components, explosive substances, and related controlled materials without legal authorization (including under the Arms Act, 1959 and the Explosive Substances Act, 1908).
•Prohibited categories include wildlife, protected species, animal parts, trophies, or derivatives in violation of wildlife and biodiversity laws (including the Wild Life (Protection) Act, 1972).
•Vendors must not sell drugs, cosmetics, medical products, or diagnostic products in violation of applicable health regulations, including sale without required licences, approvals, or prescriptions where mandated (including under the Drugs and Cosmetics Act, 1940).
•Electronic cigarettes and related products prohibited by law must not be listed, sold, distributed, advertised, or stored via platform operations (including under the Prohibition of Electronic Cigarettes Act, 2019).
•This list is illustrative and not exhaustive; vendors are responsible for legal due diligence for each product, category and geography.

•Vendors must honor accepted orders, maintain service quality and provide timely customer communication for pre-sale and post-sale matters.
•Vendors are fully responsible for payment collection, delivery/fulfillment, cancellations, returns and refunds under vendor policy and applicable law.
•Aikya Mart provides software and workflow tools to help vendors operate online, but does not become merchant of record, principal seller, employer, partner or fulfillment carrier for vendor sales.
•Any loss arising from vendor non-fulfillment, delayed fulfillment, defective goods or refund default remains vendor responsibility subject to applicable law.

•Vendors must process customer data only for legitimate transaction purposes and must not misuse, resell or unlawfully disclose customer information.
•Vendors must not upload prohibited, infringing, deceptive or unlawful content and must promptly correct inaccurate listings.
•Vendors must maintain courteous and non-abusive communication standards in all customer interactions.
•Vendors must cooperate with support tickets, report investigations and compliance notices within prescribed timelines.

•Aikya Mart may request records, response timelines and corrective action plans where complaints, compliance risks or policy violations are identified.
•Repeated complaints, deceptive conduct, unlawful listings, refund defaults, prohibited-product risk or policy evasion may result in warning, listing removal, account visibility restriction, suspension or account termination.
•Aikya Mart may block a vendor account, pause payouts/features, or remove specific catalogs where there is legal, trust, payment-network, or customer-safety risk.
•Vendors agree to indemnify Aikya Mart against claims, penalties, losses or expenses arising from vendor misconduct, legal non-compliance or third-party rights violations.