Legal Policy

Grievance Redressal Policy

Aikya Mart is a product of Aikya Tech and Talent Solutions.

Last updated: March 14, 2026

Aikya Mart operates as a software marketplace platform under applicable Indian law. Product sale terms, payment collection and delivery execution are primarily handled by vendors unless explicitly stated otherwise.

1. Raising a Grievance

  • Customers and vendors may raise grievances through official support channels with issue summary and supporting evidence.
  • For transaction disputes, users should first attempt resolution with the vendor before escalation.

2. Resolution Process

  • Aikya Mart will acknowledge tickets, conduct triage and review available facts, policy position and supporting records.
  • Where required, we may request additional evidence from both parties and record outcomes for compliance and repeat-violation tracking.

3. Escalation Contact

  • Grievance Officer (Compliance Desk), Aikya Mart: grievance@aikyamart.in.
  • Acknowledgement target: within 48 hours of ticket receipt.
  • Resolution target: within 15 business days, subject to complexity and legal requirements.
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