Commercial Policy

Refund and Cancellation Policy

Clarifies cancellation windows, vendor/direct and wallet refund handling, auto-order debit behavior, and escalation mechanics.

Customers and vendorsLast updated May 8, 2026

1. Vendor-Controlled Cancellation Terms

•Cancellation eligibility, cut-off time and category restrictions are defined by each vendor and must be disclosed to customers before checkout.
•After a vendor-defined processing/dispatch stage, cancellation may be restricted or unavailable subject to applicable law.
•Customers are responsible for reviewing listing-level cancellation terms before placing an order.

•Refund approval, amount computation and timeline are the responsibility of the vendor for vendor-led payment flows.
•For direct pay-mode transactions, refunds are processed by the vendor through the original or legally permitted payment mode.
•For wallet-paid transactions, approved refunds are credited back to the same customer wallet unless law requires a different route.

•Wallet balance can be used only for eligible purchases on the platform and cannot be withdrawn as cash, transferred to another user, or redeemed outside supported checkout flows.
•Auto-order features (including recurring dairy order flows) create orders based on saved user preferences; each successful auto-order deducts amount from the linked payment mode or wallet as configured.
•If wallet balance or payment authorization is insufficient at execution time, the auto-order may fail, be skipped, or remain unconfirmed, and user notification may be shown in app.
•Users are responsible for maintaining sufficient wallet balance or valid payment instruments for auto-order execution.
•Aikyamart may reverse erroneous wallet credits/debits, block suspicious wallet activity, and place temporary restrictions where fraud, abuse, or policy risk is detected.

•Vendors may require order reference, transaction proof, delivery evidence, product evidence and issue description before deciding cancellation/refund claims.
•Vendors should communicate final decision and reason to the customer within a commercially reasonable time under applicable law.
•Delayed or non-responsive handling may trigger platform-level review and enforcement.

•Customers should first seek direct resolution with the vendor; unresolved matters may be escalated through Aikyamart grievance channels.
•Aikyamart may review records, request additional documentation and apply actions including warnings, listing restrictions, temporary suspension or account termination for policy breaches.
•Aikyamart does not adjudicate courts of law; statutory rights and legal remedies remain available to users under applicable law.