1. Vendor-Controlled Return Rules
- Return and replacement eligibility is defined by each vendor and must be clearly stated on the listing or checkout page.
- Category-specific exclusions (for example, perishable, hygiene, made-to-order or sealed goods) may apply based on vendor policy and law.
2. Conditions for Return/Replacement
- Vendors may require proof of purchase, delivery evidence, unboxing evidence and original condition/packaging where applicable.
- Return windows, pickup/drop instructions and replacement timelines are controlled by the vendor.
3. Platform Role
- Aikya Mart does not take custody of products and does not execute physical return logistics unless explicitly announced for a specific service.
- Aikya Mart may review disputes, request supporting details and take marketplace action for clear vendor policy violations.